Terms of service

Last updated: 2026-04-26 · Version: 2026-04-26

These Terms govern your use of AI FrontDesk — the web dashboard at aifrontdesk.org, the AI FrontDesk mobile app, the AI receptionist voice agent on your business line, and every API and integration we provide (collectively, the "Service"). By signing up, you agree to these Terms and to the Privacy Policy and the Data Processing Addendum (together, the "Agreement").

1. The service

Republic Publishing LLC, a Florida limited liability company, doing business as "AI FrontDesk" ("we", "us") provides an AI voice receptionist for your inbound business line, a mobile and web dashboard to review the work, and integrations with your calendar and billing tools. You ("the business", "Customer") remain the controller of personal data collected from your callers; we act as a processor under the Data Processing Addendum, which is hereby incorporated by reference and made part of this Agreement.

2. Eligibility

You must be at least 18 years old, legally capable of forming a binding contract, and authorized to bind the business on whose behalf you sign up. You will provide accurate business contact information, will keep it current, and will not impersonate another person or entity.

3. Plans and billing

Standard tier: $249 per month plus $5 per booked job. Pro tier: $449 per month plus $4 per booked job. Subscription fees are billed monthly in advance. Per-booking fees are metered and billed monthly in arrears against the same payment method. The pilot tier is subscription-free for the first 60 days via a coupon applied at checkout; after the coupon expires you continue at the Standard tier's pricing unless you change plans or cancel.

You may cancel at any time. Cancellation takes effect at the end of the then-current billing period; we do not pro-rate partial-month subscription refunds, but per-booking metered fees stop accruing on cancellation. We offer a 30-day money-back guarantee on the first-month subscription portion only (per-booking fees and telephony pass-throughs are non-refundable).

4. Consent and call recording — your representations

Florida law requires the consent of all parties to the recording of any wire, oral, or electronic communication (Fla. Stat. § 934.03). The AI agent we operate on your line opens every call with an audible recording-disclosure utterance before any audio is recorded, and offers the caller a recording-off path on objection. You agree:

1. Not to disable, mute, modify, or work around the audible recording-disclosure utterance via configuration, prompt engineering, or any other means.
2. That if you bypass the disclosure (whether through a discovered misconfiguration, an unauthorized hot-fix, or a third-party tool), you will indemnify us in full for any resulting third-party claim and you waive any contribution claim against us for the same.
3. That you have the right to forward your business's phone traffic to the Service, and that doing so does not violate any agreement you have with a phone carrier, customer, or other party.

5. TCPA, SMS, and 10DLC

All outbound SMS sent through the Service runs on a 10DLC-registered campaign that we operate via Telnyx. The first message to any new recipient carries opt-out language; we honor STOP / UNSUBSCRIBE replies automatically and durably across your account. You represent and warrant that:

• You have a lawful basis (prior express written consent, an existing business relationship, an applicable Telephone Consumer Protection Act exemption, or an applicable state-law exemption) to send any message to any phone number you import outside our native consent-capture flows.
• You will not direct the AI to ignore or replicate around the STOP handler. If a user has opted out, you will not text them again absent renewed written consent.
• You will indemnify us in full for TCPA, state mini-TCPA, or other consumer-protection claims arising from messages you authorized us to send on your behalf without a lawful basis.

6. Acceptable use

You will not use the Service to:

• Run scams, robocalls, or unsolicited telemarketing.
• Impersonate another business or person.
• Solicit payments or personal data the AI is not configured to request.
• Process calls from outside the United States without our written approval.
• Violate any federal, state, or local law (including consumer protection, telemarketing, do-not-call, debt-collection, healthcare-privacy, or financial-privacy law).
• Generate or distribute content that depicts the sexual abuse of minors, or that incites violence or imminent harm.

We may suspend or terminate the Service immediately on any violation of this section that, in our reasonable judgment, exposes us or third parties to legal or operational risk.

7. Your content

You retain ownership of the calls, bookings, customer lists, and business information that you or your callers create through the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, process, and transmit that content solely to deliver the Service to you. We do not use your content or your callers' content to train any third-party foundation model, and our AI-provider contracts include the no-train terms required to make that representation true.

8. Uptime, support, and SLA credit process

We target 99.9% monthly availability for inbound call answering. If our measured availability drops below the following thresholds in any calendar month, you may request a service credit:

• Below 99.5% — credit equal to 10% of that month's subscription fee.
• Below 99.0% — credit equal to 25%.
• Below 95.0% — credit equal to 50%.

To request a credit, email billing@aifrontdesk.org within 30 days after the end of the affected month. Include your account email and the dates / times of the unavailability you experienced. We will respond within 14 days; approved credits are applied to the next month's invoice. SLA credits are your sole and exclusive remedy for downtime. Availability excludes scheduled maintenance (with at least 48 hours' notice), force majeure events, and outages caused by our upstream telephony or infrastructure providers (we will use commercially reasonable efforts to mitigate and communicate during such events).

Support hours: Standard — 9:00 AM to 6:00 PM Eastern, Monday through Friday. Pro — extended hours plus an after-hours pager for P0 incidents.

9. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE AI WILL CORRECTLY INTERPRET EVERY CALL, BOOK EVERY OPPORTUNITY, OR PREVENT EVERY MISSED CALL. YOU AGREE TO MONITOR ESCALATIONS AND REVIEW MISSED-BOOKING FLAGS PROMPTLY.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NEITHER PARTY WILL BE LIABLE FOR LOST PROFITS, LOST BUSINESS, OR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY. THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

The limitations in this Section do not apply to: (a) your indemnity obligations under Sections 4 (recording-disclosure misuse), 5 (TCPA / SMS), and 11 (general indemnity); (b) breaches of Section 6 (acceptable use); or (c) liabilities that cannot be limited as a matter of law.

11. Indemnification

You will defend, indemnify, and hold us harmless from any third-party claim, loss, damage, liability, or expense (including reasonable attorneys' fees) arising from: (a) your misuse of the Service; (b) your violation of this Agreement; (c) your violation of a third-party right, including any claim brought by your callers; or (d) your bypass of, or failure to maintain, the recording-disclosure utterance described in Section 4.

12. Termination and data export

You may cancel your subscription at any time from the Billing screen in the Service. We may suspend or terminate your account immediately on a material breach of this Agreement (including violations of Sections 4, 5, or 6). On termination — for any reason — you may export your business data via the dashboard, the API, or by written request to privacy@aifrontdesk.org for up to 60 days after termination. After that window we will delete your data per the retention schedule in the Privacy Policy and the DPA.

13. Changes to the service and these terms

We may improve, modify, add to, or remove features of the Service at any time. If we make a material adverse change to this Agreement, we will email the primary contact on your account at least 30 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance. If you do not accept, you may cancel before the effective date for a pro-rata refund of any prepaid subscription fees attributable to the period after the effective date.

14. Governing law and disputes

This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law principles. Subject to the arbitration provision below, the exclusive venue for any dispute is the state or federal courts located in Orange County, Florida, and each party irrevocably consents to personal jurisdiction there.

Optional individual arbitration for non-Florida customers. If you are a Customer whose principal place of business is outside Florida, you may elect — by written notice to us within 30 days of a dispute's arising — to resolve the dispute through individual, binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures. The arbitration will be conducted in English, by videoconference (or in Orlando, Florida, at the arbitrator's discretion). Each party will bear its own attorneys' fees and split the arbitrator's fees equally; the arbitrator may award fee-shifting where authorized by law. The arbitrator's award is final and may be entered as a judgment in any court of competent jurisdiction. No class actions. Each party waives the right to participate in a class, collective, or representative action against the other.

Small claims carve-out. Either party may bring an individual action in small-claims court (in either party's county of residence) for any claim within that court's jurisdictional limit, without invoking arbitration.

15. Miscellaneous

This Agreement (including the Privacy Policy and the DPA) is the entire agreement between you and us regarding the Service and supersedes any prior agreement on that subject. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. You may not assign this Agreement without our written consent; we may assign this Agreement to an affiliate or in connection with a merger, sale, or reorganization.

16. Contact

Republic Publishing LLC, doing business as AI FrontDesk
General: hello@aifrontdesk.org
Billing: billing@aifrontdesk.org
Privacy: privacy@aifrontdesk.org
Security: security@aifrontdesk.org
Support: aifrontdesk.org/support