Privacy policy

Last updated: April 17, 2026

What we collect

When you use FrontDesk Florida to answer your business line, we receive and store the caller's phone number, the call recording (if the caller consents), an AI-generated transcript, any booking we make on your behalf, and SMS messages we send or receive on your line. We also store your business profile, Google Calendar refresh token (so we can create events), and Stripe customer/subscription IDs for billing.

How we use it

We use call and message data to book appointments, send confirmations, surface escalations to you, and produce your monthly business review. We use aggregated, de-identified data to improve the voice agent's quality across verticals. We do not sell your data.

Tenant isolation

Every row is scoped by business_id. Postgres Row-Level Security enforces that a logged-in user only sees their own tenant's data via the dashboard. Service-role access is restricted to webhook endpoints.

Retention

Call recordings and transcripts are retained for 12 months. You can request earlier deletion by emailing privacy@frontdeskflorida.com.

Your rights

If you are a Florida resident, you have rights under the Florida Information Protection Act (FIPA), including the right to be notified of a security breach affecting your personal information. Contact us to exercise any of these rights.