Call recording notice

Required disclosure under Florida Statute § 934.03 (two-party consent), applied to all calls regardless of caller location

When you call a business using AI FrontDesk, the call may be recorded for quality and scheduling. Before any recording begins, our AI agent will tell you the call may be recorded and ask you to confirm that it is okay to continue.

Why we always disclose

AI FrontDesk operates in multiple U.S. states, including states with both two-party consent recording statutes (e.g., Florida § 934.03) and one-party consent statutes (e.g., Texas Penal Code § 16.02). Two-party states require all parties on the call to be notified. Rather than calibrating disclosures by state — which would risk under-disclosing a caller dialing from a state we don't know about — we provide the audible disclosure on every call. This is the safer posture for callers and businesses alike.

If you decline

If you tell the agent you don't want the call recorded, the recording stops, no transcript is retained, and the agent continues the conversation without creating a stored call record beyond basic metadata (caller number, time, duration).

How recordings are used

Recordings and transcripts are used to create your booking, deliver SMS confirmations, and produce the business owner's monthly review. They are stored in a tenant-isolated Postgres database (managed by Nhost) for the retention period configured by the business owner — by default 30 days — unless you request earlier deletion.

Contact

Questions or deletion requests: privacy@aifrontdesk.org.